Funko Pops & Figurines:
For Funko Pops & Figurines, the printed box the Pops are packed in is considered part of the shipping container for the product— with the Funko Pop inside. Therefore, we are unable to offer refunds or exchanges due to damages to the box on Funko Pops.
Damaged, Defective or Mis-shipped Products:
We will be happy to replace the damaged/defective or mis-shipped item or issue a refund.
Please email email@example.com with the Order Number along with a description of the issue. Please allow 48 hours from when you send your email for a response from our Customer Service Team. You will then receive an email with instructions on how to return the item.
If you do not submit a return request within 45 days of receipt of shipment, you will not be eligible for a refund or a replacement item.
Once we receive your item, we will issue a refund or send a replacement product. If requesting a refund, please allow up to 14 days for your refund to appear on your account.
Returning Undamaged Products:
Please send an email to firstname.lastname@example.org with the Order Number along with a description of the issue. Please allow 48 hours from when you send your email for a response from our Customer Service Team. You will then receive an email with instructions on how to return the item.
In order for your return to be approved the item must meet all eligibility criteria below:
- Must be factory-sealed, in new and undamaged condition
- Include all original accessories and packaging
- Must be returned to Funimation within 30 days of receiving your return request approval e-mail (This date can be found on the Order Details page for your order)
Your item is NOT eligible for return if it is:
- In used condition
- A gift card
- A Funimation Streaming Service subscription
- Opened software
- Opened media items (movies, music, and video games)
- A digital item
- A free item purchased as part of a promotion
Shipping Undamaged product:
Shipping instructions will be emailed to you from our Customer Service Team. Since the reason for the return is not the result of a Funimation error, the shipping cost plus additional fees will be deducted from your refund.
Once we receive your item, we will issue a refund. Please allow up to 14 days for your refund to appear on your account.
Returning Products with Digital Copy Codes:
A product may be returned if the Digital Copy Code has already been redeemed. The Digital Copy Code associated with the product will be deactivated, and Digital Copy access will be revoked.
If you have placed an order and would like to cancel it, please contact us at email@example.com. Keep in mind, if you place an order after 11:45 AM CST, your order will likely ship the following business day. If you wish to cancel, contact us immediately so we may cancel the order before it ships. There is no guarantee we’ll be able to cancel the order.